Due to the custom nature of our products, we do not accept returns. Please be sure to select your garment after consulting the sizing chart. If you have a question, please send us an email at firstname.lastname@example.org
Should you receive an item that is defective or has a customization error, please send us an email and let us know. We will make it right!
Once your order is packed and shipped, delivery can take between 3-5 days, depending on the carrier you select. Due to Covid-19, shipping may be on a slight delay. We have had good results with UPS delivering in a timely fashion, even during the height of Covid-19 stay-at-home orders.
Lost, Stolen or Damaged Products
The ESL Connection is not responsible for items that are lost, stolen, or damaged during shipment. Should you have a problem with your shipment, please contact the carrier directly to have it rectified. Please send us an email, too! We like to keep track of shipping problems.